TWO GOATS GARAGE LLC

TERMS OF USE, SERVICE, REPAIR & POLICY AGREEMENT

Effective Date: August 21, 2026
Last Modified: August 21, 2026
Version: V10 — FINAL COPY PDF

PLEASE READ THESE TERMS CAREFULLY BEFORE REQUESTING, AUTHORIZING, SCHEDULING, PAYING FOR, OR RECEIVING SERVICES FROM TWO GOATS GARAGE LLC.

These Terms of Use, Service, Repair & Policy Agreement (“Terms”) constitute a legally binding agreement between you (“Client,” “you,” or “your”) and Two Goats Garage LLC (“Two Goats Garage,” “Company,” “we,” “us,” or “our”) concerning automotive repair, diagnostic, inspection, mobile, roadside, parts, storage, and related services.

By requesting a quote, scheduling an appointment, submitting a service request, signing an authorization, approving work electronically or verbally where legally permitted, paying an invoice, leaving a vehicle with us, providing access to a vehicle, or otherwise accepting Services, you acknowledge that you have had an opportunity to review these Terms and agree to be bound by them to the fullest extent permitted by Applicable Law.

IF YOU DO NOT AGREE TO THESE TERMS, DO NOT REQUEST OR AUTHORIZE SERVICES AND DO NOT LEAVE YOUR VEHICLE WITH US OR BOOK MOBILE SERVICE.

These Terms are intended to establish the rights and responsibilities of both Two Goats Garage and its Clients while providing clear procedures for authorization, payment, communication, vehicle custody, repair work, disputes, and other matters associated with the Services.

1. DEFINITIONS

For purposes of these Terms, the following definitions apply.

1.1 “Client”

“Client” means the individual, business, organization, owner, authorized agent, or other person requesting, authorizing, receiving, or paying for Services.

If you request Services on behalf of another person or entity, you represent and warrant that you have authority to do so.

1.2 “Company”

“Company,” “Two Goats Garage,” “we,” “us,” and “our” mean Two Goats Garage LLC and its authorized employees, contractors, technicians, agents, and service providers, as applicable.

1.3 “Technician”

“Technician” means an employee, independent contractor, partner technician, mechanic, subcontractor, or other authorized person performing or assisting with Services on behalf of Two Goats Garage.

1.4 “Vehicle”

“Vehicle” means the automobile, truck, motorcycle, recreational vehicle, trailer, equipment, or other property presented to or made available to Two Goats Garage for Services.

1.5 “Services”

“Services” means any automotive-related service provided or offered by Two Goats Garage, including, without limitation:

• diagnostics;

• inspections;

• repairs;

• maintenance;

• troubleshooting;

• roadside assistance;

• mobile service;

• test drives;

• parts sourcing;

• parts installation;

• consultations;

• estimates;

• vehicle transportation;

• towing coordination;

• storage;

• labor;

• electronic or computer diagnostics;

• research;

• reporting; and

• related services.

1.6 “Service Request”

A “Service Request” means any request made by Client for Services, whether made through telephone, text message, website, online form, email, invoice, social media, in person, or another communication method accepted by Company.

1.7 “Estimate”

An “Estimate” means a written or oral estimate, quote, proposal, diagnostic recommendation, or anticipated cost of Services provided to Client.

An Estimate is not necessarily a final Invoice unless expressly identified as such.

1.8 “Repair Authorization”

“Repair Authorization” means Client’s approval for Company to perform specified Services, including approval communicated through an Invoice, text message, electronic system, telephone call where legally permissible, signature, payment, or other authorized method.

1.9 “Invoice”

“Invoice” means the billing record issued by Company identifying Services, parts, fees, taxes, deposits, balances, or other amounts associated with a Service.

1.10 “Diagnostic Block”

A “Diagnostic Block” means the Company’s standard diagnostic service period.

Unless otherwise stated on the applicable Invoice or Estimate, the standard Diagnostic Block consists of up to ninety (90) minutes of hands-on testing, inspection, investigation, research, or diagnostic work.

1.11 “Company Facility”

The Company’s facility is currently located at:

9844 W Girton Drive
Lakewood, CO 80227

Company may change its operating location upon notice.

1.12 “Business Day”

“Business Day” means a day on which Company is conducting ordinary business operations, excluding periods during which Services are unavailable due to holiday or unexpected or planned company closure, emergency, staffing limitations, or other circumstances communicated by Company.

1.13 “Applicable Law”

“Applicable Law” means all federal, state, county, municipal, regulatory, administrative, and other laws, rules, regulations, and legally enforceable requirements applicable to the Services or the parties.

2. FORMATION OF THE AGREEMENT

2.1 Agreement Between Client and Company

These Terms constitute the general contractual framework governing Services provided by Two Goats Garage.

A particular Invoice, Estimate, work authorization, warranty document, or written agreement may contain additional terms applicable to a specific transaction.

2.2 Acceptance

Client may accept these Terms through one or more of the following:

• electronic acknowledgment;

• electronic signature;

• written signature;

• payment;

• approval of an Estimate;

• approval of a Repair Authorization;

• text or electronic confirmation;

• scheduling a Service;

• leaving a Vehicle with Company;

• requesting Company to commence Services; or

• otherwise accepting or receiving Services after being provided access to these Terms.

2.3 Electronic Communications

Electronic communications, including text messages, emails, electronic approvals, Invoices, online forms, and electronic records, may constitute evidence of authorization, communication, acceptance, or agreement to the extent permitted by Applicable Law.

2.4 Opportunity to Review

Client acknowledges that these Terms are made available as part of Company’s onboarding and service process and that Client has an opportunity to review them before accepting Services.

3. ELIGIBILITY AND AUTHORITY

Client represents and warrants that:

1. Client is legally capable of entering into a binding agreement;

2. Client is the Vehicle owner or has authority from the owner to authorize Services;

3. information provided to Company is accurate and complete;

4. Client has authority to authorize charges associated with the Vehicle; and

5. Client will comply with Applicable Law.

If Client is acting for a company, fleet, business, or other organization, Client represents that Client has authority to bind that entity.

4. SERVICES

4.1 General Services

Company provides mobile and in-shop automotive Services.

Services may include diagnostic work, repair, maintenance, parts installation, inspections, roadside assistance, and related automotive services.

4.2 No Guarantee of Diagnosis

Automotive diagnostics are investigative in nature.

Company may identify a likely cause, probable cause, contributing condition, or suspected failure without being able to guarantee that every underlying condition will be identified during the initial Diagnostic Block.

4.3 Diagnostic Fee

Unless otherwise stated:

Diagnostic Fee: $250 + applicable 5% fee

The Diagnostic Fee includes up to ninety (90) minutes of diagnostic, inspection, testing, investigation, or related hands-on work.

4.4 Additional Diagnostic Work

If additional testing, research, disassembly, reporting, inspection, or investigation is reasonably necessary, Company may recommend an additional Diagnostic Block.

Client will be notified and authorization will be obtained as required before additional chargeable work is performed.

4.5 Diagnostic Success

Company may be able to identify or narrow approximately 90% of common Vehicle issues through its diagnostic process; however, no percentage constitutes a guarantee of diagnosis or repair outcome.

5. ESTIMATES AND REPAIR AUTHORIZATION

5.1 Authorization Required

Company will obtain Client authorization for repair work as required by Applicable Law.

Colorado law imposes specific requirements concerning consent, estimates, work orders, additional repairs, changed completion dates, Invoices, storage disclosures, and related motor-vehicle repair procedures. This Agreement does not eliminate, replace, or override those requirements.

Acceptance of these general Terms does not by itself constitute transaction-specific authorization for repairs where Applicable Law requires a separate Estimate, work order, written consent, oral consent record, or other authorization. Company will obtain and document transaction-specific authorization as required by Applicable Law.

5.2 Estimates

An Estimate may include:

• labor;

• parts;

• diagnostic charges;

• shop supplies;

• taxes;

• travel;

• towing;

• storage;

• expedited-service charges; and/or

• other applicable charges.

5.3 Estimates Are Based on Available Information

Unless expressly identified as a fixed-price agreement, an Estimate is based upon information reasonably available when the Estimate is prepared.

Hidden damage, additional failures, inaccessible components, corrosion, seized fasteners, prior improper repairs, missing components, diagnostic complications, or other conditions may require additional authorization.

5.4 Changes to Authorized Work

Where additional work or charges become necessary, Company will communicate the proposed change and obtain the required authorization before proceeding, except where Applicable Law permits otherwise.

5.5 Client-Requested Work

If Client specifically requests a repair, installation, procedure, or course of action contrary to Company’s recommendation, Company may document the recommendation and the Client’s decision.

Company may decline to perform work that it reasonably determines to be unsafe, unlawful, technically inappropriate, or outside its capabilities.

6. LABOR, PARTS AND PRICING

6.1 Labor Rate

Company’s standard shop labor rate is currently:

Project Based

Minimums, benchmarks, Diagnostic Blocks, or other billing structures may apply as identified on the applicable Estimate or Invoice.

6.2 Discounts

Company may offer:

• loyalty discounts;

• semi-wholesale discounts;

• promotional discounts; and

• parts discounts.

Unless expressly stated otherwise, discounts are discretionary and may vary by repair, part availability, supplier, Client status, or promotion.

6.3 Parts Discounts

Clients may receive approximately 10%–30% discounts on OEM parts, depending upon availability, supplier pricing, service type, and other circumstances.

No particular discount is guaranteed unless expressly stated on the applicable Estimate.

6.4 Parts Procurement

Company may require payment for parts before ordering, sourcing, reserving, or installing those parts.

6.5 Client Responsibility for Special-Order Parts

Where permitted by Applicable Law, Client remains responsible for properly authorized parts sourced specifically for Client’s Vehicle, including situations in which Client subsequently declines to proceed with installation.

6.6 Parts Returns

Parts may be subject to manufacturer, supplier, restocking, return, warranty, or exchange policies.

Company does not control third-party supplier policies.

7. MOBILE SERVICES

7.1 Mobile Service Area

Company does not ordinarily charge a default mobile service fee.

A $50 travel fee may apply when the Service location is more than twenty (20) miles one-way from:

9844 W Girton Drive, Lakewood, CO 80227

7.2 Travel Calculation

For purposes of the mobile travel-fee policy, distance is measured using the normal driving-route distance shown by Google Maps from 9844 W Girton Drive, Lakewood, CO 80227 to the Service location at or near the time the Service is scheduled.

Company may use a substantially equivalent mapping service if Google Maps is unavailable.

7.3 Access

Client must ensure that the Vehicle is reasonably accessible and safe for the Technician.

7.4 Unsafe Locations

Company may refuse or reschedule mobile Services where conditions create a reasonable safety concern.

8. APPOINTMENTS AND ARRIVAL WINDOWS

8.1 Appointment Windows

Mobile Services are generally offered within the following arrival windows:

Morning: 8:00 AM–12:00 PM
Afternoon: 12:00 PM–4:00 PM
Evening: 4:00 PM–8:00 PM

8.2 Arrival Window Is Not an Exact Appointment Time

Unless Company expressly confirms a specific appointment time, these are arrival windows rather than guaranteed arrival times.

Traffic, emergency calls, repair complexity, weather, parts availability, Technician availability, and other operational circumstances may affect arrival.

8.3 Vehicle Availability

Client must make the Vehicle available during the applicable appointment window.

8.4 Keys

Where authorized, Client may leave keys in an agreed secure location.

Company recommends that Client avoid leaving unnecessary valuables inside the Vehicle.

8.5 ETA Notifications

Company may provide ETA updates approximately 15–60 minutes before arrival through telephone, text message, or AI-assisted communication.

9. CANCELLATIONS AND RESCHEDULING

9.1 Courtesy Notice

Company currently does not impose a standard cancellation fee.

Client is requested to provide at least 4–8 hours’ courtesy notice when cancelling or rescheduling.

9.2 Special Circumstances

Company does not currently impose a standard cancellation, rescheduling, same-day cancellation, or no-show fee.

Company nevertheless requests reasonable notice, ordinarily 4–8 hours when practicable, and reserves the right to decline, limit, reschedule, or require advance payment for future appointments where repeated missed appointments or scheduling conduct materially disrupts operations.

9.3 Company’s Right to Reschedule

Company may reschedule Services when reasonably necessary due to:

• Technician availability;

• emergency work;

• parts;

• weather;

• unsafe conditions;

• Vehicle condition;

• operational limitations; or

• circumstances beyond Company’s reasonable control.

10. DROP-OFF SERVICES

10.1 Facility

Current facility:

9844 W Girton Drive
Lakewood, CO 80227

10.2 Drop-Off

Client should follow the Company’s current drop-off instructions.

10.3 Personal Property

Client should remove all valuables and unnecessary personal property before leaving a Vehicle.

10.4 Keys

Keys may be placed in an approved drop location as instructed by Company.

Company may change drop-off procedures for security or operational reasons.

11. REPAIR QUEUE AND TURNAROUND

11.1 Queue

Repairs are generally placed into a repair queue based on acceptance, availability, urgency, parts, Technician capacity, and operational considerations.

11.2 Completion Estimates

Any estimated completion date or timeframe is an estimate unless expressly guaranteed in writing.

11.3 Delays

Completion may be delayed by:

• parts;

• shipping;

• supplier delays;

• hidden damage;

• additional repairs;

• diagnostic complexity;

• Vehicle condition;

• Technician availability;

• third-party services;

• weather;

• emergencies; or

• circumstances beyond Company’s reasonable control.

12. VEHICLE OPERATION AND TEST DRIVES

12.1 Authorization

Client authorizes authorized Technicians to operate the Vehicle as reasonably necessary for:

• diagnostics;

• testing;

• verification;

• road testing;

• inspection;

• repair;

• positioning; and

• transportation within the scope of Services.

12.2 Road Testing

A Technician may conduct a reasonable test drive when necessary to diagnose or verify a condition.

12.3 Existing Conditions

Client acknowledges that Vehicles may contain pre-existing mechanical, electrical, structural, safety, or other conditions that may become apparent during operation.

12.4 Safety

Company may refuse to operate or return a Vehicle if it reasonably believes the Vehicle is unsafe or unlawful to operate.

13. VEHICLE CONDITION AND ADDITIONAL DAMAGE

13.1 Existing Damage

Client should disclose known damage, modifications, warning lights, mechanical issues, previous repairs, accidents, or other conditions that may affect Services.

13.2 Hidden Conditions

Automotive repair may reveal conditions that were not reasonably observable before disassembly or testing.

13.3 Unrelated Failures

Company is not responsible for unrelated mechanical or component failures merely because such failures are discovered while a Vehicle is being serviced.

13.4 Professional Recommendations

Company may recommend repairs based on safety, manufacturer specifications, diagnostic findings, industry practices, or Technician judgment.

13.5 Declined Repairs

If Client declines a recommended repair, Company may document that decision.

Where a declined repair materially affects the safety or integrity of subsequent work, Company may refuse to proceed.

14. VEHICLE SAFETY AND REGISTRATION

14.1 Unsafe Vehicles

Company may require an unsafe Vehicle to be towed rather than driven.

14.2 Registration

Client is responsible for ensuring that the Vehicle is legally registered and operated as required by Applicable Law.

14.3 Storage

Storage charges may apply when a Vehicle remains at Company’s facility after the legally applicable pickup period.

Storage Rate: $50 per qualifying day.

For Vehicles and transactions governed by the Colorado Motor Vehicle Repair Act, Company will not begin charging storage earlier than permitted by Applicable Law. Under the current statutory framework, storage may generally begin on the fourth qualifying day after the required notice, with Saturdays, Sundays, legal holidays, and days Company is closed excluded from the statutory three-day period.

Where Applicable Law requires a separate written storage-fee agreement, the storage fee will not be imposed without that separate agreement.

If Client communicates before storage begins and Company expressly approves in writing a longer pickup period, storage will begin according to the approved extension.

A unilateral message from Client does not by itself create an extension.

15. EMERGENCY AND EXPEDITED SERVICES

Current pricing may include:

• Expedited Service: $99–$249 premium;

• Roadside Assistance: starting at $249; and

• Tow Coordination/Service: starting at $250.

Actual pricing may vary based upon location, time, distance, Vehicle condition, third-party charges, availability, and the specific Service requested.

For purposes of this Section, emergency, after-hours, or expedited pricing may apply to Services requested or performed before 8:00 AM, after 8:00 PM, on holidays, or when Client requests priority or expedited handling that requires Company to displace or materially rearrange normally scheduled work.

Company will communicate applicable premium pricing as part of the Estimate, Invoice, or authorization process as required by Applicable Law.

16. COMMUNICATIONS

16.1 Authorized Contact Methods

Company may communicate with Client using:

(424) 484-4628

and other contact information provided by Client.

16.2 Service Communications

Company may send:

• Estimates;

• authorization requests;

• Invoices;

• diagnostic findings;

• appointment notices;

• ETA updates;

• repair updates;

• payment notices;

• pickup notices; and

• other Service-related communications.

16.3 AI-Assisted Communications

Company may use AI-assisted systems to help communicate information based on documented information contained within Company’s systems.

AI-assisted communication does not independently modify an Estimate, authorize additional work, waive Company rights, or create contractual obligations beyond the authority expressly provided to the system by Company.

16.4 Client Responsibility

Client is responsible for maintaining accurate contact information and reviewing Service communications.

17. PAYMENTS

17.1 Payment Methods

Company currently accepts payment through secure digital payment methods.

Cash is not accepted unless expressly approved by Company.

17.2 Payment Timing

Unless otherwise stated:

• parts may be payable when a repair order is accepted;

• deposits may be required before parts are ordered;

• remaining balances become due according to the Invoice; and

• payment is required before release of a Vehicle when permitted by Applicable Law.

17.3 Taxes and Fees

Client is responsible for applicable taxes and authorized charges associated with Services.

17.4 Payment Records

Company’s ordinary business records may be used to document Services, authorizations, communications, Invoices, payments, and account balances, subject to Applicable Law.

18. REFUNDS, RETURNS AND CANCELLATIONS

18.1 Completed Services

Except where required by law, Services that have been performed are not automatically refundable merely because Client later disagrees with the result.

18.2 Parts

Parts are subject to applicable supplier and manufacturer policies.

18.3 Case-by-Case Exceptions

Company may consider exceptions in its discretion.

Nothing in this Section eliminates a right or remedy that cannot lawfully be waived.

19. BILLING DISPUTES AND CUSTOMER CONCERNS

19.1 Company Must Be Contacted First

As a material condition of the parties’ contractual dispute-resolution process, Client agrees to contact Two Goats Garage first regarding any billing, charge, workmanship, communication, repair, or Service concern and to provide Company a reasonable opportunity to review the records, inspect the Vehicle where relevant, investigate the concern, and propose or perform an appropriate resolution or cure.

Client may not unreasonably refuse a reasonable inspection, appointment, request for documentation, proposed cure, or other good-faith resolution step and then claim that Company was unwilling or unable to address the concern.

19.2 Thirty-Day Notice for Billing and Transaction Disputes

To the maximum extent permitted by Applicable Law, a billing, payment, Invoice, authorization, or other transaction dispute must be reported to Company in writing within thirty (30) days after the applicable Invoice date or Service completion date, whichever is later.

A written notice should identify the Client, Vehicle, Invoice or repair order, disputed amount or issue, relevant dates, and requested resolution.

To the maximum extent permitted by Applicable Law, failure to provide the required notice within thirty (30) days constitutes a waiver of the untimely contractual billing or transaction dispute.

19.3 Warranty and Latent Conditions

The thirty-day billing-dispute period does not shorten an expressly applicable written parts or extended labor warranty.

Warranty claims are governed by Section 22, including its immediate-notice, documentation, inspection, cooperation, and warranty-period requirements.

19.4 Non-Waivable Rights

Nothing in these Terms eliminates, shortens, or waives a right, claim, remedy, statutory period, payment-card right, or consumer protection that Applicable Law does not permit the parties to waive or shorten by contract.

Payment of an amount does not constitute consent to unauthorized repairs or excess charges where Applicable Law provides otherwise.

20. PERSONAL PROPERTY

Client is responsible for removing valuables and personal property from the Vehicle.

To the fullest extent permitted by law, Company is not responsible for loss or theft of personal property left inside a Vehicle unless caused by Company’s legally actionable conduct.

21. THIRD-PARTY AND PARTNER TECHNICIANS

Company may engage qualified independent contractors, partner Technicians, vendors, towing companies, parts suppliers, diagnostic specialists, or other third parties.

Company may remain responsible for coordinating the Service while the third party performs a particular portion of the work.

Where required by law, Client will receive appropriate disclosures concerning third-party involvement.

22. WARRANTIES AND REPAIR OUTCOMES

22.1 Written Warranty Controls

Any warranty offered by Company is limited to the written terms applicable to the particular repair and, where required by Applicable Law, will appear with or be incorporated into the applicable Invoice.

No oral statement expands the warranty unless Company expressly confirms the expansion in writing.

22.2 Parts Warranty

Many parts commonly carry manufacturer or supplier coverage of approximately thirty-six (36) months or twenty-four thousand (24,000) miles, but coverage may be shorter or longer depending on the specific part, manufacturer, supplier, product line, use, and warranty terms.

The warranty applicable to the specific part controls.

Client is responsible for reviewing or requesting the warranty information applicable to the part installed on Client’s Vehicle.

Company does not independently guarantee a manufacturer or supplier warranty beyond the coverage actually provided by that manufacturer or supplier.

22.3 Parts-Warranty Claim Process and Advance Costs

If a part is suspected of failing during its applicable warranty period, Client must follow the notice and inspection requirements in this Section.

Unless Company expressly agrees otherwise in writing, Client is responsible for initially paying the amounts necessary to obtain the replacement part and process the replacement, including, as applicable:

• replacement-part cost;

• shipping or freight;

• core charges or deposits;

• taxes;

• supplier fees;

• expedited shipping;

• towing or transportation;

• mobile-service charges;

• fluids, consumables, shop supplies, or related materials; and

• other reasonably associated third-party charges.

Company may install the replacement part and return the allegedly defective part to the applicable supplier, distributor, or manufacturer for inspection and warranty determination.

If the supplier, distributor, or manufacturer approves the claim and actually issues Company a corresponding refund or credit, Company will pass through or refund the approved amount actually received that is attributable to the Client’s warrantable part claim, less any nonrefundable or noncovered charges where permitted by law and disclosed to Client.

Supplier processing commonly may take approximately 3–7 business days after the returned part is received and processed, but Company does not control and does not guarantee a third party’s processing time, approval, denial, reimbursement method, or warranty decision.

22.4 Standard Labor / Workmanship Warranty

Unless a different written warranty is stated on the applicable Invoice, Company’s standard labor/workmanship warranty is thirty (30) days from completion of the applicable repair.

The labor warranty is intended to provide a reasonable period to identify concerns relating to Company’s installation or workmanship.

It does not guarantee against unrelated failures, new failures, normal wear, defective replacement parts, misuse, or conditions outside the scope of the authorized repair.

After the applicable labor-warranty period expires, additional diagnostic and labor charges are Client’s responsibility unless another written warranty applies.

22.5 Free 60-Day or 90-Day Labor-Warranty Extension

Client may request, at no additional charge, extension of the standard labor/workmanship warranty to either sixty (60) days or ninety (90) days.

The request must be made to Company within ten (10) calendar days after completion of the repair and must be acknowledged by Company in writing or in Company’s electronic records.

If no timely extension is requested and acknowledged, the standard thirty-day labor warranty applies.

22.6 Extended Labor Warranty Matching the Applicable Part Warranty

Where offered by Company for the particular repair, Client may purchase for $149 an extended labor warranty that continues for the duration of the applicable warranty on the covered part.

This coverage is not a lifetime-of-the-Vehicle warranty and must be purchased within the initial thirty (30) days following the repair and installation of that part.

Its duration ends when the applicable covered part warranty ends, expires, is exhausted, or becomes inapplicable.

Unless expressly stated otherwise in writing, the $149 extended labor warranty covers eligible Company labor associated with a covered warrantable failure and does not itself pay for replacement parts, shipping, freight, taxes, core charges, towing, transportation, mobile-service charges, fluids, supplies, third-party charges, or other non-labor costs.

22.7 Immediate Notice of Any Concern

Client must contact Two Goats Garage first and immediately after discovering a suspected repair- or warranty-related issue.

Notice must be given as soon as reasonably possible and, when reasonably possible, the same calendar day the issue is first discovered.

If same-day notice is impossible because of an emergency or circumstances reasonably beyond Client’s control, Client must notify Company at the earliest reasonable opportunity.

Client must not continue driving or operating the Vehicle where a reasonable person would understand that continued operation could worsen the condition, create a safety risk, destroy evidence of the cause, or cause additional damage.

Unreasonable delay in reporting a condition, particularly where the delay prejudices Company’s ability to inspect, determine cause, prevent additional damage, or provide a cure, may result in denial or limitation of warranty coverage to the maximum extent permitted by Applicable Law.

22.8 Required Documentation

Client must reasonably cooperate with Company’s warranty investigation and, when requested, provide documentation of the concern.

Documentation may include:

• photographs;

• video recordings;

• warning-light or dashboard photographs;

• diagnostic information;

• written descriptions;

• dates, mileage, and circumstances of occurrence; and

• where visual documentation is not reasonably possible or the concern is primarily audible, audio recordings.

Company may request additional reasonable information necessary to evaluate the claim.

22.9 Two Goats Must Receive the First Reasonable Opportunity to Inspect

Because Company must be able to inspect the Vehicle and its work in substantially the condition existing when the concern arose, Two Goats Garage must be contacted first and provided the first reasonable opportunity to inspect and diagnose a claimed warranty condition.

Before Company has that opportunity, Client must not authorize another repair facility, dealership, Technician, mechanic, or third party to disassemble, repair, adjust, modify, remove, replace, reprogram, clear material diagnostic information from, or otherwise materially interfere with the components or systems relevant to Company’s work, except where reasonably necessary to address an immediate safety emergency or prevent greater damage.

A third party’s mere noninvasive observation does not automatically void coverage.

However, warranty coverage may be denied or limited where unauthorized third-party diagnosis, disassembly, repair, alteration, adjustment, programming, evidence destruction, or other intervention materially interferes with Company’s ability to determine the original condition, cause, responsibility, or appropriate cure.

22.10 Return of Vehicle to Shop; Mobile Warranty Visits

For a claimed warranty concern, Client is responsible for arranging and paying for transportation of the Vehicle to Company’s facility unless Company expressly agrees otherwise in writing.

Standard warranty coverage does not include free towing, transportation, roadside service, or mobile warranty service.

If Client requests and Company agrees to perform an eligible warranty-related mobile visit, the current Mobile Warranty Visit charge is $99 instead of the standard $250 minimum fee.

The $99 charge is intended to offset Technician compensation, drive time, fuel, supplies, and mobile operating costs and is not, by itself, a Company diagnostic charge for determining whether the claimed condition is warrantable.

A mobile visit is subject to availability, safety, location, and Company’s determination that mobile evaluation is reasonably appropriate.

22.11 Cooperation and Opportunity to Cure

Client must act reasonably and in good faith during a warranty investigation.

Client must provide reasonable access to the Vehicle, requested documentation, accurate information, and a reasonable opportunity for Company to inspect, diagnose, verify, and, where coverage applies, correct or cure the condition.

Client may not unreasonably refuse access, repeatedly fail to respond, obstruct the investigation, prevent inspection, refuse a reasonable covered cure, or materially breach a resolution or inspection agreement and then assert that Company failed to honor the warranty.

To the maximum extent permitted by Applicable Law, material noncooperation that prevents Company from determining cause or providing a reasonable cure may result in denial or limitation of contractual warranty remedies.

22.12 Warranty Exclusions

Unless expressly covered in writing, Company’s labor/workmanship warranty does not cover loss or damage caused by or attributable to:

• abuse, misuse, neglect, or improper operation;

• racing, competition, track use, burnouts, drifting, off-road abuse, or similar severe use;

• accidents, collision, theft, vandalism, fire, flood, weather, environmental conditions, or external events;

• modifications, tuning, aftermarket equipment, or nonstandard configurations that cause or contribute to the condition;

• continued operation after warning lights, overheating, low oil pressure, abnormal noise, fluid loss, or other material warning signs;

• failure to follow Company instructions or recommended follow-up;

• unrelated or subsequently failing components;

• pre-existing conditions;

• ordinary wear and tear;

• defective customer-supplied parts;

• parts or systems outside the authorized scope of work;

• unauthorized third-party repair, alteration, disassembly, adjustment, or intervention that materially affects the claimed condition or Company’s ability to determine cause;

• failure to provide timely notice or reasonable documentation where the failure materially prejudices Company’s investigation; or

• other exclusions stated in the applicable written warranty.

Nothing in this subsection eliminates a warranty or remedy that cannot lawfully be excluded.

22.13 Customer-Supplied Parts

Unless Company expressly agrees otherwise in writing, Company does not warrant the quality, fitness, merchantability, compatibility, durability, or manufacturer coverage of parts supplied by Client.

Any labor warranty associated with installation of a customer-supplied part is limited to Company’s workmanship and does not make Company responsible for failure of the supplied part itself.

22.14 Warranty Repair Documentation and Completion Date

When Applicable Law requires a written warranty notice, warranty terms on or with the Invoice, or a stated completion date for warranty work, Company will provide the required documentation.

22.15 Manufacturer and Third-Party Warranties

Manufacturer, distributor, supplier, and other third-party warranties are controlled by their respective terms, procedures, exclusions, and decisions.

Company is not the guarantor of a third party’s warranty determination.

23. DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SERVICES ARE PROVIDED ACCORDING TO THE AGREED SCOPE OF WORK AND APPLICABLE WRITTEN WARRANTY.

COMPANY DOES NOT GUARANTEE THAT A DIAGNOSTIC PROCESS WILL IDENTIFY EVERY POSSIBLE FAILURE OR THAT A REPAIR WILL ELIMINATE EVERY SYMPTOM OR FUTURE FAILURE.

AUTOMOTIVE SYSTEMS MAY CONTAIN INTERDEPENDENT COMPONENTS, PRE-EXISTING CONDITIONS, WEAR, CORROSION, MODIFICATIONS, OR OTHER CONDITIONS THAT MAY AFFECT REPAIR OUTCOMES.

NOTHING IN THESE TERMS DISCLAIMS A WARRANTY, DUTY, OR RIGHT THAT CANNOT LAWFULLY BE DISCLAIMED.

24. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TWO GOATS GARAGE LLC, ITS OWNERS, EMPLOYEES, TECHNICIANS, CONTRACTORS, AGENTS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM SERVICES EXCEPT TO THE EXTENT SUCH LIMITATION IS PROHIBITED BY LAW.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY’S LIABILITY ARISING FROM A PARTICULAR SERVICE SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID TO COMPANY FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM, EXCEPT WHERE A GREATER AMOUNT IS REQUIRED BY APPLICABLE LAW.

NOTHING IN THIS SECTION LIMITS LIABILITY FOR CONDUCT THAT CANNOT LAWFULLY BE LIMITED OR EXCLUDED.

25. INDEMNIFICATION

To the maximum extent permitted by law, Client agrees to indemnify and hold harmless Two Goats Garage and its owners, employees, Technicians, contractors, and agents from third-party claims arising from:

1. Client’s unauthorized use of the Vehicle;

2. Client’s violation of Applicable Law;

3. inaccurate information provided by Client;

4. Client’s failure to disclose material Vehicle conditions;

5. Client’s misuse of Services;

6. Client’s violation of these Terms; or

7. Client’s intentional or negligent misconduct.

This Section does not require Client to indemnify Company for Company’s own conduct to the extent prohibited by Applicable Law.

26. STORAGE, UNCLAIMED VEHICLES AND NONPAYMENT

26.1 Pickup

Client must retrieve the Vehicle when notified that Services are complete or when Company otherwise lawfully requests removal.

26.2 Storage Rate and Start Date

Subject to Applicable Law and any required separate written agreement, Company’s storage rate is $50 per qualifying day.

For transactions governed by the Colorado Motor Vehicle Repair Act, storage will not begin earlier than the fourth qualifying day after the applicable statutory notice or other triggering event.

Saturdays, Sundays, legal holidays, and days Company is closed for business are excluded where required by law.

Accordingly, the parties’ business intent is that Client retrieve the Vehicle promptly and ordinarily within approximately seventy-two (72) hours, but the statutory three-day calculation controls whenever it provides Client more time or imposes additional requirements.

26.3 Separate Storage Agreement Where Required

Where Applicable Law requires storage charges to be authorized by a written agreement separate from the repair documents, Company will obtain that separate agreement before imposing the storage fee.

26.4 Approved Extension

If Client communicates before storage begins and Company expressly approves in writing a longer pickup period, the approved extension controls.

Client’s unilateral request, voicemail, text, or email does not create an extension unless Company expressly accepts it.

26.5 Notice and Records

Company may contact Client by telephone, text, email, or other available method regarding pickup and may document the date, time, method, number or address used, recipient, and substance of the notice as required or useful under Applicable Law.

26.6 Unpaid Balances

Company may exercise any lien, possessory right, collection remedy, or other remedy available under Applicable Law for authorized and unpaid charges.

26.7 No Unauthorized Seizure

Any sale, lien enforcement, title procedure, abandonment process, or transfer of ownership will be performed only in accordance with Applicable Law and any required statutory procedures.

26.8 Abandoned or Unclaimed Vehicles

Where legally applicable, Company may pursue remedies available for abandoned or unclaimed Vehicles.

Nothing in these Terms provides that ownership of a Vehicle automatically transfers to Company merely because a stated number of days has passed.

27. LIENS AND POSSESSORY RIGHTS

27.1 Lawful Rights Preserved

Company reserves all mechanic’s lien, garageman’s lien, possessory lien, storage, collection, and other rights available under Applicable Law.

27.2 Vehicle Release

To the extent permitted by Applicable Law, Company may retain possession of a Vehicle until authorized and lawfully due charges are paid.

27.3 Statutory Procedures Control

Nothing in these Terms authorizes Company to exercise a lien, retain a Vehicle, sell a Vehicle, transfer title, or otherwise dispose of property except through procedures permitted by Applicable Law.

28. COLLECTION COSTS AND ATTORNEY FEES

To the maximum extent permitted by Applicable Law, Client is responsible for reasonable collection costs, court costs, attorney fees, arbitration fees recoverable from Client, and other reasonable enforcement expenses incurred by Company in collecting authorized unpaid amounts or enforcing Client’s obligations under these Terms, but only to the extent such recovery is legally permitted, awarded, or otherwise enforceable.

Nothing in this Section requires Client to pay a category or amount of fees that Applicable Law prohibits Company from shifting to Client.

29. CLIENT COOPERATION

29.1 Accurate Information

Client must provide accurate information regarding:

• Vehicle ownership;

• Vehicle history;

• symptoms;

• prior repairs;

• modifications;

• accidents;

• warning lights;

• known defects;

• previous diagnostic findings; and

• other information reasonably relevant to Services.

29.2 Access

Client must provide reasonable access to the Vehicle where necessary to perform authorized Services.

29.3 Communication

Client must reasonably respond to Company communications concerning:

• authorization;

• additional repairs;

• safety;

• payment;

• pickup;

• warranty;

• diagnostic questions;

• scheduling; and

• disputes.

29.4 Failure to Cooperate

Company may suspend, delay, or discontinue Services when Client’s failure to communicate or cooperate prevents Company from reasonably performing the authorized work.

30. CUSTOMER CONDUCT

Company may refuse or discontinue Services where Client engages in:

• threats;

• harassment;

• discrimination;

• abusive conduct;

• violence;

• fraud;

• intentional misrepresentation;

• unlawful conduct;

• dangerous conduct;

• interference with Technicians; or

• other conduct reasonably creating a safety, legal, or operational concern.

Company’s decision to discontinue Services does not eliminate Client’s responsibility for authorized Services already performed or amounts lawfully due.

31. RECORDINGS, PHOTOGRAPHS AND SERVICE DOCUMENTATION

31.1 Vehicle Documentation

Company may photograph, record, scan, or otherwise document a Vehicle, its condition, components, mileage, identification information, diagnostic data, repair progress, or completed work for legitimate business purposes.

31.2 Purposes

Documentation may be used for:

• diagnostics;

• repair records;

• warranty claims;

• supplier claims;

• insurance;

• training;

• quality control;

• dispute resolution;

• fraud prevention;

• legal compliance; and

• evidence of Vehicle condition or Services.

31.3 Client-Provided Media

Photographs, videos, audio recordings, diagnostic screenshots, or other information provided by Client may be retained as part of Company’s Service records.

32. MARKETING CONTENT

32.1 Separate Permission for Identifiable Marketing Use

Company will not rely solely on Client’s acceptance of these general Terms as permission to use Client’s identifiable name, likeness, voice, personal information, or identifiable Vehicle information in advertising where separate consent is required by Applicable Law.

32.2 Non-Identifiable Content

Company may use de-identified or non-identifiable photographs or information concerning repair work for educational, portfolio, training, or marketing purposes where legally permitted.

32.3 Testimonials

Testimonials, reviews, photographs, videos, or other promotional materials voluntarily provided or separately authorized by Client may be used according to the permission provided and Applicable Law.

33. PRIVACY AND DATA

33.1 Information Collected

Company may collect information reasonably necessary to provide and administer Services, including:

• Client name;

• address;

• telephone number;

• email;

• Vehicle information;

• VIN;

• license plate;

• service history;

• communications;

• payment information;

• diagnostic information;

• photographs;

• videos; and

• other information associated with a Service Request.

33.2 Use of Information

Information may be used for:

• providing Services;

• scheduling;

• communication;

• invoicing;

• payment;

• warranty administration;

• customer service;

• recordkeeping;

• fraud prevention;

• legal compliance;

• marketing where permitted; and

• improving Company operations.

33.3 Third-Party Providers

Company may use third-party service providers for:

• payment processing;

• scheduling;

• CRM;

• communications;

• website hosting;

• cloud storage;

• analytics;

• advertising;

• AI-assisted communications;

• parts sourcing; and

• other legitimate business functions.

33.4 Privacy Policy

Additional information concerning Company’s privacy practices may be provided in Company’s Privacy Policy:

https://twogoatsgarage.com/privacy

34. THIRD-PARTY SERVICES AND LINKS

Company may use or refer Clients to third-party products or services, including:

• towing companies;

• parts suppliers;

• manufacturers;

• payment processors;

• scheduling systems;

• financing providers;

• dealerships;

• machine shops;

• specialty repair providers; and

• other vendors.

Unless expressly stated otherwise, such third parties are responsible for their own products, services, policies, warranties, and conduct.

Company is not responsible for a third party’s independent acts or omissions except to the extent responsibility cannot lawfully be excluded.

35. FORCE MAJEURE AND EVENTS BEYOND COMPANY CONTROL

Company will not be responsible for delay or failure to perform caused by circumstances reasonably beyond Company’s control, including:

• severe weather;

• natural disasters;

• fire;

• flood;

• government action;

• road closures;

• power outages;

• internet or telecommunications outages;

• supplier shortages;

• shipping delays;

• labor shortages;

• illness;

• emergencies;

• civil disturbances;

• acts of war or terrorism; or

• other similar circumstances.

This Section does not excuse obligations that Applicable Law does not permit Company to excuse.

36. FRAUD, MISREPRESENTATION AND ABUSE

Company may refuse, suspend, or terminate Services where Company reasonably believes Client has engaged in:

• payment fraud;

• identity fraud;

• false ownership claims;

• material misrepresentation;

• fraudulent warranty claims;

• intentional concealment of material Vehicle information;

• fabricated evidence;

• abusive chargebacks;

• theft;

• unlawful conduct; or

• other material misuse of Company Services.

Company may preserve and provide relevant records to payment processors, insurers, law enforcement, courts, regulators, or other legally authorized parties where reasonably appropriate and permitted by Applicable Law.

37. CHARGEBACKS AND PAYMENT DISPUTES

37.1 Contact Company First

Before initiating a chargeback, payment reversal, processor dispute, or similar payment challenge, Client agrees, to the maximum extent permitted by Applicable Law and applicable payment-network rules, to contact Two Goats Garage first at contacttwogoatsgarage@gmail.com and provide Company a reasonable opportunity to investigate and resolve the concern.

Client must reasonably cooperate by identifying the disputed transaction, explaining the concern, providing relevant documentation, and allowing Company a reasonable opportunity to review the applicable authorization, Invoice, Service records, and Vehicle where relevant.

37.2 Thirty-Day Contractual Notice

To the maximum extent permitted by Applicable Law, Client must provide Company written notice of a billing or transaction dispute within the thirty-day period stated in Section 19.

Nothing in these Terms eliminates a chargeback, statutory, or payment-network right that cannot lawfully be waived or shortened.

37.3 Company’s Response

Where a payment dispute, chargeback, reversal, or unauthorized-transaction allegation occurs, Company may provide the payment processor, card network, financial institution, arbitrator, court, regulator, insurer, or other authorized entity with relevant documentation, including:

• Invoices;

• Estimates;

• work orders;

• authorization records;

• communications;

• photographs and videos;

• Service records;

• diagnostic reports;

• payment records;

• appointment and pickup records;

• warranty records; and

• these Terms.

38. DISPUTE RESOLUTION AND INDIVIDUAL ARBITRATION

38.1 Mandatory Good-Faith Resolution With Two Goats First

Before initiating arbitration or other formal proceedings, Client must first provide Company written notice of the dispute and a reasonable opportunity to investigate and attempt to make the matter right.

Management / Dispute Contact: contacttwogoatsgarage@gmail.com

The parties agree that direct resolution is the preferred first step.

Client must act reasonably and in good faith and must not unreasonably refuse or obstruct reasonable efforts to investigate or cure the claimed issue.

Where relevant, Client must:

• provide accurate information and requested documentation;

• make the Vehicle reasonably available for inspection;

• preserve relevant parts, evidence, diagnostic information, photographs, video, and communications;

• respond to reasonable communications;

• allow Company a reasonable opportunity to diagnose and, where appropriate, correct or cure the issue;

• attend or make the Vehicle available for reasonably agreed appointments; and

• comply with material resolution, payment, inspection, return, or other agreements the parties make.

A party’s material refusal to cooperate may be considered in determining contractual remedies to the maximum extent permitted by Applicable Law.

38.2 Written Notice

A dispute notice should identify:

• Client name and contact information;

• Vehicle and VIN where available;

• Invoice, Estimate, or repair-order number;

• date of Service;

• nature of the dispute;

• amount disputed, if any;

• supporting documents reasonably available; and

• requested resolution.

Unless a longer non-waivable period applies, billing and transaction disputes remain subject to Section 19’s thirty-day contractual notice requirement.

38.3 Informal Resolution Period

After Company receives a reasonably complete written dispute notice, the parties will ordinarily allow at least thirty (30) days for good-faith informal resolution before commencing arbitration, unless immediate relief is reasonably necessary, a limitations period would expire, or Applicable Law requires otherwise.

38.4 Agreement to Individual Binding Arbitration

Except for matters expressly excluded below and to the maximum extent permitted by Applicable Law, Client and Company agree that any dispute, claim, or controversy arising out of or relating to these Terms, an Estimate, Invoice, Repair Authorization, Vehicle, payment, warranty, or Services that is not resolved through the preceding process will be resolved by final and binding arbitration on an individual basis rather than by a judge or jury in court.

The arbitration agreement is intended to be governed by the Federal Arbitration Act to the extent applicable and otherwise by applicable Colorado arbitration law.

38.5 Arbitration Administrator, Rules, and Location

Unless the parties mutually agree in writing to another qualified administrator, arbitration will be administered by the American Arbitration Association (“AAA”) under the consumer arbitration rules applicable to the dispute at the time the arbitration is filed.

The arbitration will take place in Jefferson County, Colorado, or remotely by video/telephone if permitted by the applicable rules and ordered or agreed as appropriate.

The parties will attempt in good faith to agree on a substitute administrator or arbitrator.

If they cannot agree, either party may ask a court of competent jurisdiction to appoint an arbitrator as permitted by Applicable Law.

38.6 Arbitration Fees

Allocation of filing, administrative, arbitrator, and other arbitration fees will be governed by Applicable Law and the applicable arbitration rules.

Client will not be required by these Terms to pay arbitration fees that Applicable Law prohibits shifting to a consumer.

Each party will otherwise bear its own attorney fees and costs except where these Terms, another enforceable agreement, the arbitration rules, or Applicable Law authorizes an award or recovery of fees or costs.

38.7 Small Claims, Liens, Collections, and Provisional Relief

Either party may bring an individual claim within the jurisdiction of an appropriate small claims court instead of arbitration.

Company may also pursue lawful mechanic’s liens, possessory liens, storage remedies, abandoned-Vehicle procedures, collection remedies, or similar statutory remedies without waiving arbitration of other disputes.

Either party may seek temporary, provisional, emergency, or injunctive relief from a court where such relief is legally available and reasonably necessary to preserve property, evidence, safety, jurisdiction, or the meaningful effectiveness of arbitration.

38.8 Individual Proceedings; No Representative Resolution Where Enforceable

To the maximum extent permitted by Applicable Law, arbitration will proceed only between the individual Client and Company, and the arbitrator may award relief only as necessary to resolve the individual dispute before the arbitrator.

Any waiver of class, collective, consolidated, representative, or private-attorney-general procedures applies only to the extent enforceable under controlling law.

If controlling law does not permit a particular waiver, the unenforceable portion will be severed or handled as required by law without unnecessarily invalidating the remainder of this Section.

38.9 Thirty-Day Arbitration Opt-Out

Client may opt out of the arbitration provisions in Sections 38.4 through 38.8 by sending a written opt-out notice to contacttwogoatsgarage@gmail.com within thirty (30) days after Client first accepts the version of these Terms containing this arbitration agreement.

The notice must include Client’s name, contact information, and a clear statement that Client is opting out of the arbitration agreement.

Opting out of arbitration does not cancel the remainder of these Terms or prevent Client from receiving Services.

38.10 Arbitration Award

The arbitrator may award any individual remedy or relief available under controlling law and consistent with the enforceable portions of these Terms.

Judgment on the award may be entered in a court having jurisdiction.

38.11 Jury-Trial Notice

TO THE EXTENT THE ARBITRATION AGREEMENT IS ENFORCEABLE AND CLIENT DOES NOT TIMELY OPT OUT, CLIENT AND COMPANY UNDERSTAND THAT THEY ARE CHOOSING INDIVIDUAL ARBITRATION FOR COVERED DISPUTES AND ARE GIVING UP THE RIGHT TO HAVE THOSE COVERED DISPUTES DECIDED BY A JUDGE OR JURY IN COURT, EXCEPT FOR MATTERS EXPRESSLY EXCLUDED FROM ARBITRATION.

38.12 Survival and Severability

This dispute-resolution Section survives completion of Services, payment, cancellation, and termination of the parties’ relationship to the extent permitted by law.

If a portion of this Section is held unenforceable, it will be enforced to the maximum extent permitted or severed as required by controlling law, while the remainder remains effective unless controlling law requires otherwise.

39. GOVERNING LAW AND VENUE

39.1 Governing Law

These Terms and the relationship between Client and Company are governed by the laws of the State of Colorado, without regard to conflict-of-law principles, except where federal law or another controlling law applies.

39.2 Venue

For any dispute that is not required to be arbitrated under Section 38, the parties consent, to the extent permitted by Applicable Law, to jurisdiction and venue in the appropriate state or federal court serving Jefferson County, Colorado, unless another venue is required by law.

39.3 Consumer Rights

Nothing in this Section deprives Client of a substantive consumer right or mandatory venue protection that cannot lawfully be waived.

40. ASSIGNMENT

40.1 Client Assignment

Client may not assign or transfer Client’s rights or obligations under these Terms without Company’s prior written consent, except where Applicable Law provides otherwise.

40.2 Company Assignment

Company may assign or transfer these Terms, accounts, receivables, or rights associated with the Services in connection with:

• a sale of the business;

• merger;

• reorganization;

• financing;

• collection;

• transfer of assets; or

• other lawful business transaction.

Any assignment remains subject to Applicable Law.

41. SEVERABILITY

If any provision of these Terms is determined by a court, arbitrator, or other authority of competent jurisdiction to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by Applicable Law or severed as necessary.

Except where controlling law specifically requires otherwise, the remaining provisions will continue in full force and effect.

The parties intend that an invalid provision be interpreted, narrowed, or modified where legally permissible in a manner that most closely accomplishes its lawful intended purpose.

42. NO WAIVER

Company’s failure or delay in exercising a contractual or legal right does not constitute a waiver of that right.

A waiver regarding one event does not constitute a waiver regarding another event.

Any waiver by Company must be expressly communicated by an authorized Company representative.

43. MODIFICATIONS TO THESE TERMS

43.1 Future Changes

Company may modify these Terms from time to time.

43.2 Effective Version

The version applicable to a particular Service or transaction will generally be the version presented or made available to Client when the applicable Service is requested, authorized, or otherwise accepted, subject to Applicable Law.

43.3 Material Changes

Where required by Applicable Law, Company will provide notice of material changes.

43.4 No Retroactive Elimination of Accrued Rights

A later modification to these Terms does not retroactively eliminate rights or obligations that Applicable Law does not permit Company to alter after they have accrued.

44. ENTIRE AGREEMENT

44.1 General Agreement

These Terms, together with applicable:

• Estimates;

• Repair Authorizations;

• work orders;

• Invoices;

• written warranty terms;

• storage agreements;

• payment agreements;

• financing documents;

• written amendments; and

• other transaction-specific agreements,

constitute the agreement between Client and Company concerning the applicable Services.

44.2 Transaction-Specific Terms

If a transaction-specific written agreement expressly conflicts with these general Terms, the more specific transaction term controls for that particular issue unless Applicable Law requires otherwise.

44.3 No Reliance on Unauthorized Statements

Client acknowledges that Company is bound only by representations, warranties, promises, discounts, modifications, or commitments made by a person authorized to bind Company and documented where required by Applicable Law.

44.4 No Oral Modification Where Written Modification Required

Where these Terms or Applicable Law require a modification to be in writing, an alleged oral modification is ineffective unless legally enforceable notwithstanding that requirement.

45. NOTICES

45.1 Notices to Client

Company may provide notices to Client through:

• email;

• text message;

• telephone;

• Invoice;

• Estimate;

• electronic platform;

• website;

• mail;

• hand delivery; or

• another method reasonably calculated to provide notice,

subject to any specific method required by Applicable Law.

45.2 Notices to Company

Unless another method is expressly required by Applicable Law or a transaction-specific document, formal Client notices concerning billing disputes, warranty concerns, contractual disputes, arbitration, or other material issues should be sent to:

Two Goats Garage LLC

Email: contacttwogoatsgarage@gmail.com

Facility:
9844 W Girton Drive
Lakewood, CO 80227

45.3 Contact Information

Client is responsible for providing accurate contact information and promptly updating Company if Client’s telephone number, email address, mailing address, or other relevant contact information changes.

46. SMS, TELEPHONE AND ELECTRONIC COMMUNICATIONS

46.1 Service-Related Communications

By providing a telephone number or email address to Company, Client authorizes Company to use that contact information for legitimate Service-related communications, including:

• scheduling;

• appointment confirmations;

• ETA notifications;

• authorization requests;

• diagnostic updates;

• repair updates;

• payment notices;

• Invoices;

• warranty communications;

• pickup notifications;

• dispute communications; and

• customer-service communications.

46.2 Automated or AI-Assisted Communications

Where legally permitted, Company may use automated technology, CRM systems, artificial intelligence, prerecorded systems, or similar technology to facilitate Service-related communications.

Use of such technology does not eliminate Company’s obligations under Applicable Law.

46.3 Marketing Communications

Marketing or promotional communications will be handled in accordance with Applicable Law and any legally required consent or opt-out procedures.

46.4 Message and Data Rates

Message and data rates imposed by Client’s carrier may apply.

Company is not responsible for charges imposed by Client’s telecommunications provider.

46.5 Delivery

Company does not guarantee that an electronic communication will be successfully delivered where delivery is prevented by:

• carrier issues;

• spam filtering;

• inaccurate contact information;

• blocked messages;

• device settings;

• network failure; or

• circumstances outside Company’s reasonable control.

47. ACCESSIBILITY AND ACCOMMODATIONS

Company seeks to make its Services and communications reasonably accessible.

Clients who require a reasonable accommodation related to communications or the Service process may contact Company.

Company will address accommodation requests in accordance with Applicable Law.

48. REGULATORY AND LEGAL COMPLIANCE

48.1 Applicable Automotive Repair Law

Company intends to conduct Services in accordance with applicable federal, Colorado, county, municipal, consumer-protection, motor-vehicle-repair, environmental, tax, licensing, and other legal requirements.

48.2 Required Disclosures and Procedures Control

Where Applicable Law requires a particular:

• disclosure;

• signature;

• written Estimate;

• authorization;

• Invoice statement;

• warranty statement;

• storage agreement;

• notice;

• retention period;

• lien procedure;

• abandoned-Vehicle procedure; or

• other process,

the legally required procedure controls over any inconsistent general language in these Terms.

48.3 No Contractual Waiver of Non-Waivable Law

Nothing in these Terms is intended to waive or eliminate any protection, duty, right, remedy, or procedure that Applicable Law prohibits the parties from waiving.

48.4 Interpretation

These Terms should be interpreted to preserve their lawful effect wherever reasonably possible rather than to create a result prohibited by Applicable Law.

49. SURVIVAL

Provisions that by their nature are intended to continue after completion or termination of Services survive to the extent permitted by Applicable Law, including provisions concerning:

• payment;

• unpaid balances;

• warranties;

• warranty exclusions;

• records;

• privacy;

• intellectual property;

• indemnification;

• limitations of liability;

• storage;

• liens;

• collection;

• attorney fees;

• chargebacks;

• dispute resolution;

• arbitration;

• governing law; and

• other accrued rights or obligations.

50. FRAUD PREVENTION, INVESTIGATIONS AND COOPERATION

50.1 Fraud Prevention and Investigation Rights

Two Goats Garage reserves the right to investigate suspected fraud, attempted fraud, theft, misrepresentation, payment abuse, warranty abuse, identity misuse, false statements, fabricated evidence, unauthorized transactions, chargeback abuse, insurance fraud, Vehicle ownership disputes, unlawful activity, or other conduct that Company reasonably believes may threaten Company, Client, another person, property, payment systems, or the integrity of a transaction.

50.2 Preservation and Use of Records

For legitimate business, legal, safety, fraud-prevention, warranty, payment, insurance, regulatory, collection, or dispute-resolution purposes, Company may preserve, review, organize, reproduce, and use records reasonably related to a transaction or investigation, including:

• Estimates;

• Repair Authorizations;

• work orders;

• Invoices;

• payment records;

• signatures;

• electronic acknowledgments;

• telephone records;

• text messages;

• emails;

• photographs;

• videos;

• audio voluntarily provided or lawfully obtained;

• diagnostic results;

• scan-tool data;

• Vehicle information;

• mileage;

• VIN information;

• Technician notes;

• inspection findings;

• parts records;

• supplier records;

• shipping and warranty records;

• appointment records;

• pickup and delivery records;

• website submissions;

• IP and device information where lawfully collected;

• customer-service records; and

• other reasonably relevant evidence.

50.3 Disclosure of Relevant Information

To the maximum extent permitted by Applicable Law and Company’s Privacy Policy, Company may disclose reasonably necessary information or records to persons or entities with a legitimate legal, contractual, investigative, safety, or financial interest in the matter, including:

• payment processors;

• banks and card networks;

• insurers;

• warranty administrators;

• manufacturers;

• parts suppliers;

• attorneys;

• accountants;

• collection providers;

• arbitrators;

• courts;

• government agencies;

• regulators;

• law enforcement; and

• other persons where disclosure is authorized or required by law.

Company will not interpret this Section as authorizing disclosure prohibited by Applicable Law.

50.4 Client Cooperation

Client agrees to reasonably cooperate with a legitimate investigation concerning Client’s transaction, Vehicle, warranty claim, payment, chargeback, authorization, or alleged misconduct.

Reasonable cooperation may include providing accurate information, documentation, photographs, records, proof of ownership, identification where reasonably necessary, payment information, access to the Vehicle, preservation of relevant components, or other evidence reasonably related to the investigation.

50.5 False or Misleading Claims

Client may not knowingly submit false, fabricated, materially incomplete, manipulated, or misleading information in connection with:

• a warranty claim;

• payment dispute;

• chargeback;

• insurance claim;

• refund request;

• repair dispute;

• review or complaint represented as factual;

• legal proceeding; or

• investigation.

Nothing in this Section restricts Client from making a truthful complaint, submitting a good-faith dispute, exercising a legally protected right, communicating with a regulator or attorney, or otherwise engaging in conduct protected by Applicable Law.

50.6 Remedies

Where Company reasonably determines that fraud, material misrepresentation, payment abuse, evidence tampering, or other unlawful conduct may have occurred, Company may suspend Services, preserve evidence, contest a payment dispute, deny a contractual claim where legally justified, terminate the customer relationship, pursue collection or legal remedies, or refer the matter to an appropriate third party or governmental authority.

Any such action remains subject to Applicable Law.

51. WEBSITE, BRAND AND INTELLECTUAL PROPERTY RIGHTS

51.1 Company Intellectual Property

Except for content owned by third parties or Clients, all rights, title, and interest in Company’s proprietary materials are owned by or licensed to Two Goats Garage LLC.

Such materials may include:

• the Two Goats Garage name;

• logos;

• trademarks;

• service marks;

• slogans;

• branding;

• website design;

• graphics;

• photographs;

• videos;

• written content;

• advertising materials;

• educational materials;

• forms;

• diagrams;

• training materials;

• original Service documentation;

• databases;

• software;

• website code;

• original business content;

• proprietary processes and systems;

• marketing assets; and

• other copyrightable, trademarked, confidential, or proprietary material.

51.2 Limited Permission to Use Website

Company grants Users a limited, revocable, non-exclusive, non-transferable permission to access and use Company’s public website and materials for legitimate personal purposes associated with learning about, requesting, purchasing, or receiving Company’s Services.

No ownership interest is transferred to Client or any User.

51.3 Prohibited Commercial Exploitation

Except where expressly authorized by Company in writing or permitted by Applicable Law, no person may reproduce, republish, sell, license, commercially exploit, modify, distribute, publicly display, create derivative works from, or otherwise commercially use Company’s protected content.

51.4 Trademarks and Brand Identity

No person may use Company’s name, trademarks, logos, trade dress, branding, or confusingly similar identifiers in a manner that falsely suggests affiliation, sponsorship, authorization, employment, partnership, endorsement, or ownership by Company.

51.5 No Implied License

Except for the limited permission expressly provided in these Terms, nothing contained on Company’s website or within Company’s Services grants any license or right to use Company’s intellectual property by implication, estoppel, or otherwise.

51.6 Enforcement

Company reserves all remedies available under Applicable Law for infringement, misappropriation, unauthorized use, impersonation, counterfeiting, or other misuse of Company intellectual property.

52. WEBSITE, PLATFORM AND SYSTEM ABUSE

52.1 Permitted Use

Company’s website, forms, scheduling systems, communications systems, customer portals, payment systems, databases, and other digital resources may be used only for legitimate and lawful purposes.

52.2 Prohibited Conduct

To the maximum extent permitted by Applicable Law, Users may not:

1. scrape, crawl, harvest, copy, extract, index, or systematically collect Company website content or data through unauthorized automated means;

2. use bots, spiders, scripts, automated agents, artificial traffic, or similar systems to access Company systems except where expressly authorized;

3. attempt to hack, penetrate, probe, scan, test, bypass, defeat, or compromise Company security;

4. obtain or attempt to obtain unauthorized access to accounts, databases, servers, systems, communications, administrative areas, or information;

5. interfere with or disrupt Company’s website, servers, networks, communications, scheduling systems, payment systems, or other operations;

6. introduce malware, malicious code, viruses, worms, ransomware, corrupted files, or other harmful technology;

7. overload or attempt to overload Company infrastructure;

8. circumvent technical limitations, access restrictions, authentication requirements, security measures, rate limits, or other safeguards;

9. impersonate Two Goats Garage, its owners, employees, Technicians, representatives, Clients, vendors, or another person;

10. create websites, accounts, advertisements, listings, telephone numbers, email addresses, social-media profiles, or other materials designed to falsely appear to be operated or authorized by Company;

11. use Company systems to commit fraud, harassment, unlawful solicitation, identity theft, payment abuse, or another unlawful act;

12. collect or attempt to collect confidential, personal, financial, or proprietary information without lawful authorization;

13. reverse engineer, decompile, disassemble, or attempt to derive protected source code or underlying proprietary technology except to the extent such restriction is prohibited by Applicable Law; or

14. assist another person in engaging in prohibited conduct described in this Section.

52.3 Security Response

Company may block access, restrict traffic, suspend accounts or Services, preserve records, investigate suspected abuse, implement technical countermeasures, and take other reasonable protective actions in response to suspected security or system abuse.

52.4 Legal Remedies

Unauthorized access, fraud, hacking, impersonation, intellectual-property infringement, or interference with Company systems may result in civil or criminal remedies where provided by Applicable Law.

Nothing in this Section prohibits legitimate security research, interoperability, fair use, search-engine activity, or other conduct protected by Applicable Law.

53. NO THIRD-PARTY BENEFICIARIES

53.1 Agreement Between Client and Company

Except where these Terms expressly state otherwise, these Terms are entered into solely for the benefit of Two Goats Garage LLC and the Client.

53.2 No Independent Enforcement Rights

No third party acquires an independent contractual right to enforce these Terms merely because that person or entity:

• owns or operates the Vehicle;

• is related to Client;

• transported the Vehicle;

• paid or contributed toward payment;

• is an insurer;

• is a lender;

• is another repair facility;

• is a dealership;

• is a manufacturer or supplier;

• is a passenger or driver; or

• otherwise has an interest relating to Client or the Vehicle.

53.3 Express Exceptions

This Section does not eliminate rights expressly granted to a third party under these Terms, a separate written agreement, or Applicable Law.

It also does not prevent Company from extending protections under provisions such as indemnification or limitation-of-liability provisions to Company’s owners, employees, Technicians, contractors, agents, affiliates, or other expressly identified protected persons.

54. NO INFORMAL MODIFICATION; AUTHORITY TO MODIFY AGREEMENT

54.1 Written Terms Control

These Terms and applicable transaction-specific written agreements may not be modified merely by:

• casual conversation;

• informal statement;

• telephone discussion;

• Technician comment;

• customer-service statement;

• social-media communication;

• prior accommodation;

• courtesy;

• failure to enforce a provision;

• previous business practice; or

• alleged verbal understanding.

54.2 Authorized Modifications

A modification, exception, waiver, warranty expansion, discount, settlement, or other material change to Client’s contractual rights or obligations is effective only when:

1. made by a person with actual authority to bind Two Goats Garage;

2. sufficiently documented in writing or electronically where these Terms or Applicable Law require documentation; and

3. otherwise legally enforceable.

54.3 Technician Statements

Unless specifically authorized to do so, a Technician does not have authority merely by performing repair work to alter Company-wide Terms, create an unlimited warranty, forgive balances, waive Company rights, promise reimbursement, admit legal liability, or materially modify Client’s contractual obligations.

54.4 Legally Protected Agreements

Nothing in this Section invalidates an agreement that Applicable Law recognizes as enforceable notwithstanding a contractual writing requirement.

55. NO WAIVER; NO COURSE-OF-DEALING MODIFICATION

55.1 Failure to Enforce Is Not Waiver

Company’s failure or delay in enforcing a provision, exercising a right, collecting an amount, declaring a breach, terminating Services, or pursuing a remedy does not constitute a waiver of that right or remedy.

55.2 Courtesy Does Not Modify the Agreement

A courtesy, accommodation, extension, discount, exception, refund, credit, free service, reduced fee, late-payment acceptance, warranty accommodation, or other act of goodwill on one occasion does not require Company to provide the same accommodation in the future.

55.3 Partial Enforcement

Company’s decision to enforce only part of a right or remedy does not prevent Company from later enforcing the remainder or exercising another lawful right or remedy.

55.4 Prior Conduct Does Not Rewrite These Terms

A prior course of dealing, repeated practice, informal custom, or historical relationship between Client and Company does not modify these Terms unless the modification is expressly agreed to as provided in Section 54 or is otherwise legally binding under Applicable Law.

55.5 Waiver Must Be Specific

Any express waiver by Company applies only to the particular circumstance expressly identified and does not constitute a continuing or general waiver unless Company expressly states otherwise in writing.

56. TRANSACTION-SPECIFIC TERMS; ORDER OF PRECEDENCE

56.1 Integrated Contract Structure

Client acknowledges that the parties’ complete contractual relationship may consist of multiple documents because individual automotive transactions may require specific authorizations, disclosures, warranties, Invoices, storage agreements, or other records.

These documents are intended to operate together rather than unnecessarily invalidate one another.

56.2 Specific Terms Control Specific Issues

Where a valid transaction-specific written term directly conflicts with a provision of these general Terms concerning the same subject, the more specific transaction-specific term controls that particular issue.

A transaction-specific provision does not replace or invalidate unrelated provisions of these Terms.

56.3 Order of Precedence

Unless Applicable Law requires a different result or a document expressly and lawfully states otherwise, direct conflicts will generally be resolved in the following order:

1. A separately negotiated written agreement expressly stating that it modifies these Terms;

2. A transaction-specific Repair Authorization, work order, or written agreement applicable to the particular Service;

3. A written warranty applicable to the particular repair or part, but only concerning warranty coverage;

4. A legally required separate storage agreement, but only concerning storage;

5. The applicable final Invoice, but only concerning transaction-specific pricing, parts, labor, fees, and documented Services;

6. These Master Terms of Use, Service, Repair & Policy Agreement;

7. General website policies, FAQs, advertising, educational material, and other non-transaction-specific Company content.

56.4 Statutory Requirements Always Control

Notwithstanding the order above, any disclosure, authorization, warranty statement, storage agreement, Invoice requirement, repair procedure, or other term mandated by Applicable Law controls to the extent the parties are legally prohibited from varying it by contract.

56.5 No Accidental Override

A transaction-specific document modifies these Terms only to the extent of an actual conflict concerning the same subject.

All other provisions of these Master Terms remain effective.

56.6 Construction of Multiple Documents

Where reasonably possible, the parties’ agreements will be interpreted consistently and together so that each provision has effect rather than creating unnecessary conflict.

56.7 Maximum Lawful Effect

If a contractual provision is capable of both a lawful and unlawful interpretation, the parties intend the lawful interpretation to apply to the maximum extent permitted by Applicable Law.

If a provision is broader than Applicable Law permits, it will be limited, narrowed, reformed, or severed to the extent legally permissible while preserving as much of the provision’s lawful purpose and effect as possible.

57. CONTACT INFORMATION AND FINAL ACKNOWLEDGMENT

57.1 Company Information

Two Goats Garage LLC

Facility:
9844 W Girton Drive
Lakewood, CO 80227

Phone:
720-345-7747
720-345-3473

Support / Management / Disputes:
contacttwogoatsgarage@gmail.com

Website:
https://twogoatsgarage.com

Terms:
https://www.twogoatsgarage.com/terms

Privacy:
https://twogoatsgarage.com/privacy

57.2 Questions or Concerns

Clients with questions regarding Services, billing, warranty coverage, repair concerns, these Terms, or another matter should contact Two Goats Garage directly.

Company strongly encourages Clients to communicate concerns promptly so Company has a reasonable opportunity to investigate and, where appropriate, correct or resolve the matter.

57.3 Final Acknowledgment

BY REQUESTING, AUTHORIZING, PAYING FOR, OR RECEIVING SERVICES AFTER BEING PROVIDED ACCESS TO THESE TERMS, CLIENT ACKNOWLEDGES THAT CLIENT:

1. HAS HAD AN OPPORTUNITY TO READ THESE TERMS;

2. UNDERSTANDS THAT THESE TERMS GOVERN THE GENERAL SERVICE RELATIONSHIP WITH TWO GOATS GARAGE LLC;

3. UNDERSTANDS THAT TRANSACTION-SPECIFIC REPAIR AUTHORIZATION MAY BE SEPARATELY REQUIRED;

4. AGREES TO PAY AUTHORIZED AND LAWFULLY DUE CHARGES;

5. AGREES TO COMMUNICATE SERVICE, BILLING, REPAIR, AND WARRANTY CONCERNS DIRECTLY TO TWO GOATS GARAGE FIRST;

6. AGREES TO PROVIDE TWO GOATS GARAGE A REASONABLE OPPORTUNITY TO INVESTIGATE AND, WHERE APPROPRIATE, MAKE THE MATTER RIGHT;

7. AGREES TO REASONABLY COOPERATE WITH WARRANTY AND DISPUTE INVESTIGATIONS;

8. UNDERSTANDS THE WARRANTY REQUIREMENTS AND LIMITATIONS DESCRIBED IN THESE TERMS;

9. UNDERSTANDS THE THIRTY-DAY CONTRACTUAL NOTICE REQUIREMENT FOR BILLING AND TRANSACTION DISPUTES, SUBJECT TO NON-WAIVABLE RIGHTS;

10. UNDERSTANDS THAT COVERED DISPUTES MAY BE SUBJECT TO INDIVIDUAL BINDING ARBITRATION UNLESS CLIENT TIMELY OPTS OUT OR AN EXCEPTION APPLIES;

11. ACKNOWLEDGES THAT AUTOMOTIVE DIAGNOSIS AND REPAIR CANNOT GUARANTEE AGAINST EVERY FUTURE OR UNRELATED VEHICLE FAILURE; AND

12. AGREES TO BE BOUND BY THESE TERMS TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

IF CLIENT DOES NOT AGREE TO THESE TERMS, CLIENT SHOULD NOT AUTHORIZE OR RECEIVE SERVICES FROM TWO GOATS GARAGE LLC.

END OF TWO GOATS GARAGE LLC TERMS OF USE, SERVICE, REPAIR & POLICY AGREEMENT

Version: V10 — FINAL
Effective Date: August 21, 2026